Return Policy

You are entitled to withdraw from the present agreement within 14 calendar days without any further justification from your part.  The withdrawal deadline ends 14 calendar days, beginning the next day after the product acquisition by your side or by a third party indicated by your side, who has the purchased goods physically in his/her acquisition.  In the case of partial shipments from the date of receipt according to the above of the last purchased good.

In order to exert your withdrawal wright, you are obligated to inform us at the following address about your decision to withdraw from the present agreement with a clear statement (for example a letter sent by mail, fax or e-mail):

6, Zaimi str.
10683, Athens
Tel. 210-3809605
Fax. 210-3845755

Please click here to view a sample of withdrawal statement.

In order for the withdrawal statement to be valid, it is adequate to send the statement for exerting the wright to withdraw before the end of the withdrawal period.

Withdrawal Consequences

If you withdraw from the present agreement, the whole amount received by your side, including the delivery expenses will be refunded to you (excluding additional costs occurring from the customer’s choice for a differentiated way of shipment than the way of shipment offered by our company) without any unjustified delay and necessarily within 14 calendar days from the day at which our company has been informed to withdraw from the present statement.

We will execute the return of the amount above, using the same way of payment that you have utilized in your initial transaction, unless you explicitly agree for a different way of refund. In any case, you will not be charged additional for any refunds.

You are obligated to send back the goods or deliver them yourself to our company’s premises.

(Bon Studio S.A., 6, Zaimi str., 10683, Athens, Tel. 210-3809605, Fax. 210-3809605 with no unjustified delay and necessarily within 14 calendar days from the day you inform the company about your withdrawal from the present agreement. The agreement is considered to be valid if you send the goods back to the company before the end of the 14 day period).

We are entitled to delay any refunds until will receive the purchased goods back to our company or until you have presented proof that you have sent back the goods to the company, whichever may occur first.)

You will be charged immediately with the relative amount for the return of the goods back to our company.

Any decrease in value of the goods occurring from unnecessary handling by your side to define the nature, characteristics and operation of the goods is under your sole responsibility.

For all cases of goods return, the good to be returned or substituted should be accompanied by the original documents, which accompanied the good at the initial date of delivery, should be in perfect condition without any bumps or other marks, with its’ complete and imperishable packaging as well as any accessories included in the package.

The withdrawal wright as all the above is not valid under the following circumstances:

  • Goods that are manufactured according to the specifications of the customer or customized goods
  • Goods that can deteriorate or expire soon
  • Sealed packaged goods not suitable for return for reasons of public health protection or for hygienic reasons which have been unsealed after the time of delivery
  • Goods, which, after their delivery and due to their nature, are integral and mixed with other elements
  • Sealed sound recordings or sealed video recordings or sealed software for computers which have been unsealed

In any case, beyond the withdrawal write as above, you maintain all the wrights recognized by the Civil Law (articles 534) in the case of real defects or lack of agreed specifications after delivery.

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