FAQ

Delivery Time

Our company executes your order within two working days (as long as the products ordered are available at the time of your order –information about the availability of the product is being done within one working day the latest from the date of order placement.)

The delivery times above are indicative and do not bind our company.

In any case, our company is not responsible for delivery times affected by force majeure incidents, especially during times of extreme weather events, as well as in cases of strikes that in any way, directly or indirectly affect the unhindered operation of the supply chain, the transport of goods and all types of communication.

Delivery means

The transport costs mentioned below apply to shipments within Greece

For the cities of Athens and Thessaloniki, you can choose between the following:

At-store delivery from our two stores

Delivery at your address (with courier service)

For all other areas, you can choose between the following:

- Delivery at your address (with courier service)
- Delivery of your order via a transport company

Our company co-operates with the most reliable transport companies.

For orders over 99 €, the delivery of goods is being implemented free of charge.

For orders under 99 €, an additional cost of 4 € is being charged for delivery at your address in Athens and in Thessaloniki and an additional cost of 5 € is being charged for delivery at your address in the rest of Greece

For specifically large or heavy goods (such as pianos, large speakers, etc.) the delivery of your order is being made by a transport company after arrangement with the logistics department of the company.

Should you require a different courier service or transport company than the ones offered by our company, you should explicitly mention it during the completion of your order. In this specific case, the transportation costs are covered by the customer.

 

Delivery Location

If you choose delivery at your address, please inform us about the exact postal address for the delivery of your order, as well as the time frame during which you will be available at that address.

In all cases, the delivery of the goods are executed from Monday to Friday, from 09.00 to 17.00 (exception: we do not deliver on public holidays).

Payment terms

According to your preferred way of the delivery, you can choose among the following payment terms:

Cash (cash payment and order receipt at our stores)

Cash payment upon delivery (courier service delivery – 3€ additional charge)

Prepayment (Bank deposit)

EUROBANK – IBAN: GR3202602150000480200454308

NATIONAL BANK OF GREECE – IBAN: GR2601101290000012947077025

ALPHA BANK – IBAN: GR8501401040104002002013171

PEIRAEUS BANK – IBAN: GR4201720840005084040517267

Credit Card (mastercard & visa) – (Optional: multiple interest-free payments)

Please click here to view the accepted credit cards for instalments.

Important note: For purchases above 500 €, the accepted way of payment will be either with credit card or with a personal check of the same date or with bank deposit. Payment with cash or cash payment upon delivery will not be accepted.

Attention: The final order placement from the side of the buyer obviously implies respective payment obligation, except in the case when the buyer wishes to cancel the order and the order has not been yet arranged for delivery from our company.

Withdrawal

You are entitled to withdraw from the present agreement within 14 calendar days without any further justification from your part. The withdrawal deadline ends 14 calendar days, beginning the next day after the product acquisition by your side or by a third party indicated by your side, who has the purchased goods physically in his/her acquisition. In the case of partial shipments from the date of receipt according to the above of the last purchased good.

In order to exert your withdrawal wright, you are obligated to inform us at the following address about your decision to withdraw from the present agreement with a clear statement (for example a letter sent by mail, fax or e-mail):

BON STUDIO S.A.
6, Zaimi str.
10683, Athens
Tel. 210-3809605
Fax. 210-3845755
bon@bonstudio.gr

Please click here to view a sample of withdrawal statement.

In order for the withdrawal statement to be valid, it is adequate to send the statement for exerting the wright to withdraw before the end of the withdrawal period.

Withdrawal Consequences

If you withdraw from the present agreement, the whole amount received by your side, including the delivery expenses will be refunded to you (excluding additional costs occurring from the customer’s choice for a differentiated way of shipment than the way of shipment offered by our company) without any unjustified delay and necessarily within 14 calendar days from the day at which our company has been informed to withdraw from the present statement.

We will execute the return of the amount above, using the same way of payment that you have utilized in your initial transaction, unless you explicitly agree for a different way of refund. In any case, you will not be charged additional for any refunds.

You are required to send back the goods or deliver them yourself to our company’s premises.

(Bon Studio S.A., 6, Zaimi str., 10683, Athens, Tel. 210-3809605, Fax. 210-3809605 with no unjustified delay and necessarily within 14 calendar days from the day you inform the company about your withdrawal from the present agreement. The agreement is considered to be valid if you send the goods back to the company before the end of the 14 day period).

We are entitled to delay any refunds until will receive the purchased goods back to our company or until you have presented proof that you have sent back the goods to the company, whichever may occur first.)

You will be charged immediately with the relative amount for the return of the goods back to our company.

Any decrease in value of the goods occurring from unnecessary handling by your side to define the nature, characteristics and operation of the goods is under your sole responsibility.

For all cases of goods return, the good to be returned or substituted should be accompanied by the original documents, which accompanied the good at the initial date of delivery, should be in perfect condition without any bumps or other marks, with its’ complete and imperishable packaging as well as any accessories included in the package.

The withdrawal right as all the above is not valid under the following circumstances:

Goods that are manufactured according to the specifications of the customer or customized goods

Goods that can deteriorate or expire soon

Sealed packaged goods not suitable for return for reasons of public health protection or for hygienic reasons which have been unsealed after the time of delivery

Goods, which, after their delivery and due to their nature, are integral and mixed with other elements

Sealed sound recordings or sealed video recordings or sealed software for computers which have been unsealed

In any case, beyond the withdrawal write as above, you maintain all the wrights recognized by the Civil Law (articles 534) in the case of real defects or lack of agreed specifications after delivery.

Order Cancellation

An order cancellation can be made in any phase before the completion of the order process.

In the case that the digital procedure of the order is completed but your order is not yet executed, meaning the goods have not been sent yet, you can cancel your order by communicating with the respective sales department of our company by phone at 210-3809605, ext. 135.